WEBSITE TERMS OF SERVICE ACCEPTABLE USE POLICY

Life Happens Outdoors Ltd
Last updated: 31 May 2026

Welcome to Life Happens Outdoors. These Terms of Service and Acceptable Use Policy explain the rules that apply when you use our website, contact us through our messaging channels, interact with our AI assisted sales and support tools, or use any related online content or services.

Please read these Terms carefully. By using our website, sending us a message, making an enquiry, or otherwise using our online services, you agree to follow these Terms.

1. Who we are

For the purposes of these Terms, “LHO”, “Life Happens Outdoors”, “we”, “us”, and “our” means:

Life Happens Outdoors Ltd
Company number: 9756389
Registered in England and Wales
Registered office: Flat 27 Montrose Building, 4 Malthouse Road, London, England, SW11 7BX
Website: https://lifehappensoutdoors.com

2. What these Terms cover

These Terms govern your access to and use of:

Our website at https://lifehappensoutdoors.com.
Our website pages, trip pages, blog posts, guide content, photography, videography, downloads, forms, and other online content.
Our messaging channels, including Instagram DM, Facebook Messenger, WhatsApp, email, website enquiry forms, and other supported communication channels.
Our AI assisted sales and support tools.
Any related online services that link to these Terms.

These Terms also operate as our Acceptable Use Policy.

3. What these Terms do not replace

These Terms do not replace our separate Booking Conditions.

If you book a trip, expedition, course, retreat, private experience, corporate experience, or other paid travel service with Life Happens Outdoors, your booking will be governed by our Booking Conditions and any specific terms provided to you before your booking is confirmed.

The Booking Conditions cover matters such as payments, cancellations, refunds, trip changes, travel risks, insurance, participation requirements, and other booking terms.

These Terms also do not replace our Privacy Policy, Data Protection Policy, Data Deletion Policy, Cookie Policy, or any consent choices you make through our website.

4. Acceptance of these Terms

By accessing our website, sending us a message, submitting an enquiry, using our AI assisted support tools, or otherwise using our online services, you confirm that you have read, understood, and agreed to these Terms.

If you use our services on behalf of an organisation, you confirm that you have authority to act for that organisation.

If you do not agree to these Terms, please do not use our website, messaging channels, or online services.

5. Our services

Life Happens Outdoors is a UK based adventure travel company.

Through our online services, we may provide:

Information about our adventure trips, expeditions, treks, climbs, retreats, private trips, corporate experiences, and related services.
Booking enquiries and pre booking support.
Post booking customer support for confirmed travellers.
Website content, including articles, trip pages, photography, videography, guide content, and other resources.
Messaging support through Instagram, Facebook Messenger, WhatsApp, email, website forms, and other supported channels.
AI assisted customer communication and sales support.

Information on our website and messaging channels is provided for general information and enquiry purposes unless we expressly confirm otherwise in writing.

6. Age and use by minors

Our online services are intended primarily for adults aged 18 and over.

Some Life Happens Outdoors experiences may be suitable for families, schools, universities, or younger participants with appropriate parent, guardian, school, or organiser involvement. Any booking involving a minor must be handled by an adult with authority to act for the minor.

Minors should not use our messaging channels or interactive services without appropriate parent, guardian, school, or organiser consent.

7. AI assisted messaging disclosure

When you message us on Instagram, Facebook Messenger, WhatsApp, email, our website, or other supported channels, responses may be drafted in whole or in part using AI assisted tools.

The AI assistant helps us respond to enquiries, answer general questions, support trip discovery, suggest relevant Life Happens Outdoors experiences, qualify enquiries, and route conversations to our human team.

Life Happens Outdoors remains responsible for its communications with you. Human team members may review, approve, respond to, or take over conversations, especially where an enquiry is complex, sensitive, high value, unusual, or requires operational judgement.

Routine questions, such as general trip information, availability, dates, inclusions, preparation advice, or itinerary summaries, may receive AI assisted responses.

8. Limits of AI assisted responses

AI assisted responses are designed to be helpful, but they are not final booking confirmations and should not be treated as professional advice.

AI assisted responses may be indicative only until confirmed in writing by a Life Happens Outdoors team member as part of a formal enquiry or booking process.

You should not rely on AI assisted responses as final confirmation of:

Trip dates.
Availability.
Price.
Payment terms.
Refund entitlement.
Cancellation rights.
Booking conditions.
Fitness suitability.
Medical suitability.
Safety decisions.
Insurance requirements.
Visa, passport, or entry requirements.
Legal rights.
Participation eligibility.

The AI assistant does not make binding legal, medical, contractual, refund, insurance, fitness, eligibility, safety, or participation decisions.

For booking specific, safety specific, medical, insurance, legal, or participation questions, you should ask to speak with a human team member.

9. Requesting human support

You can ask to speak with a human team member at any time.

You can do this by writing a message such as:

“Speak to a person.”
“Human support please.”
“I would like to speak with the LHO team.”
“Please have someone contact me.”

We will route your message to a member of the team as soon as reasonably practicable.

You can also stop engaging with the AI assistant or messaging channel at any time.

10. Third party platforms

Some of our online services are delivered through third party platforms, including Meta platforms such as Instagram and Facebook Messenger, WhatsApp, email providers, website tools, payment providers, booking systems, and other technology providers.

Your use of those platforms may also be subject to their own terms, privacy policies, community standards, acceptable use rules, and platform requirements.

We are not responsible for the availability, performance, outages, security, moderation, or content of third party platforms that we do not control.

When you message us through a third party platform, that platform may process your data under its own terms and privacy policy. Our Privacy Policy explains how we handle your personal data after it reaches us.

11. Privacy and data handling

Our Privacy Policy explains how we collect, use, share, store, and protect personal data.

Our Data Protection Policy explains our broader approach to data protection.

Our Data Deletion Policy explains how you can ask us to delete personal data we hold about you, including data linked to Meta connected channels where applicable.

Our Cookie Policy explains how cookies and similar technologies may be used on our website.

You can contact us about privacy matters at [email protected].

12. Acceptable use

You may use our website, messaging channels, and online services only for lawful, respectful, and legitimate purposes.

You must not use our services:

In any way that breaches any applicable local, national, or international law or regulation.
In any way that is unlawful, fraudulent, misleading, or harmful.
To harm or attempt to harm minors.
To send spam, repeated identical messages, unsolicited promotions, or unauthorised advertising.
To send abusive, threatening, harassing, hateful, discriminatory, obscene, sexually explicit, or violent content.
To threaten, abuse, intimidate, harass, embarrass, alarm, upset, or target any LHO team member, guide, customer, community member, partner, or third party.
To impersonate any person, business, customer, guide, staff member, representative of LHO, or third party.
To misrepresent your identity, authority, affiliation, or intentions.
To submit content that infringes the intellectual property rights, privacy rights, confidentiality rights, or other rights of any person or organisation.
To upload, transmit, or send viruses, malware, spyware, malicious code, corrupted files, or other harmful technology.
To scrape, harvest, extract, copy, or collect data from our website or systems at scale without our written permission.
To test, scan, probe, interfere with, or attempt to access our systems, security, networks, software, accounts, or infrastructure without our written permission.
To interfere with the operation, availability, integrity, or security of our website, messaging channels, AI assisted tools, or related systems.
To misuse, manipulate, overload, reverse engineer, or attempt to bypass the safeguards of our AI assisted tools or messaging systems.
To submit false, misleading, defamatory, offensive, or unlawful content.
To encourage, assist, or promote any unlawful act.

13. Content standards

If you submit, upload, send, or contribute content to us or through our services, that content must:

Be accurate where it states facts.
Be genuinely held where it states opinions.
Comply with applicable law.
Respect the rights, dignity, safety, and privacy of others.

Your content must not:

Be defamatory, obscene, offensive, hateful, inflammatory, discriminatory, threatening, abusive, or harassing.
Promote violence, self harm, exploitation, or unlawful activity.
Promote sexually explicit material.
Infringe copyright, trade marks, database rights, image rights, privacy rights, confidentiality rights, or other rights.
Deceive or be likely to deceive any person.
Contain confidential information that you do not have permission to share.
Give the impression that it comes from Life Happens Outdoors if it does not.
Impersonate another person or organisation.

14. Suspension, blocking, and enforcement

If we reasonably believe that you have breached these Terms, misused our services, created a risk to LHO, our team, our guides, our customers, our community, our partners, our systems, or any third party, we may take action.

This may include:

Issuing a warning.
Removing content.
Restricting, suspending, or blocking access to our website, messaging channels, AI assisted tools, or online services.
Ending a conversation.
Refusing to respond to abusive or unsafe communications.
Reporting relevant conduct to a platform provider.
Disclosing information to law enforcement or regulators where we reasonably believe this is necessary and lawful.
Taking legal action where appropriate.

We will act proportionately where possible, but we may take immediate action where we believe there is a safety, security, legal, reputational, or operational risk.

15. Intellectual property

All content on our website and in our online materials is owned by Life Happens Outdoors or our licensors unless stated otherwise.

This includes:

Text.
Photography.
Videography.
Logos.
Branding.
Trip names.
Itinerary descriptions.
Guidebooks.
Blog content.
Graphics.
Designs.
Downloads.
Marketing materials.
Website layout.
Databases and structured content.

Our content is protected by copyright, trade mark, database rights, and other intellectual property laws.

You may view, download, and share website content for personal, non commercial purposes, provided you do not alter it and you credit Life Happens Outdoors where appropriate.

You must not copy, reproduce, distribute, modify, sell, commercially exploit, scrape, republish, create derivative works from, or use our content for commercial purposes without our prior written permission.

No part of our website may be reproduced without our written permission.

16. User submitted content, reviews, and testimonials

If you send us a message, enquiry, review, testimonial, feedback, image, video, or other content, you confirm that you have the right to do so and that your content does not breach the rights of any third party.

We may use content you provide for the purpose for which it was submitted. For example, we may use messages to respond to your enquiry, feedback to improve our services, and reviews or testimonials to understand or promote customer experience.

Where we wish to use your image, video, name, testimonial, or review in marketing in a way that identifies you, we will rely on the permission you have given us, the platform terms that apply to the review, or another lawful basis explained in our Privacy Policy.

You can ask us to stop using a testimonial, review, image, or other submitted content by contacting [email protected]. Withdrawal does not affect uses already made before we received and processed your request, and some platform reviews may need to be managed through the platform where they were posted.

17. Information accuracy

We aim to keep our website and communications accurate and up to date, but travel information can change.

Trip dates, availability, prices, itineraries, accommodation, inclusions, routes, guide arrangements, local rules, visa requirements, entry requirements, weather, safety conditions, and operational details may change.

Nothing on the website, in a social media message, or in an AI assisted response should be treated as final unless confirmed in writing by Life Happens Outdoors as part of the relevant enquiry or booking process.

18. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer.

These Terms govern use of our website, messaging channels, AI assisted support, and online services. They do not limit or replace any rights or obligations that apply under our Booking Conditions for confirmed bookings.

To the extent permitted by law, we are not responsible for:

Losses that were not reasonably foreseeable.
Losses caused by your misuse of our website, messaging channels, AI assisted tools, or online services.
Losses caused by your reliance on general website information or AI assisted responses without seeking confirmation from a Life Happens Outdoors team member where confirmation is reasonably required.
Losses caused by third party platform outages, failures, restrictions, moderation decisions, or service changes.
Business losses where you use our services as a consumer.
Errors, omissions, or inaccuracies in information that is clearly general, indicative, out of date, or subject to confirmation.

Where you use our services on behalf of a business or organisation, our total liability for claims arising out of these Terms and the online services is limited to the greater of the amount you paid to us for the relevant online service or £100, unless a different limit applies under a separate written agreement.

19. AI related liability

AI assisted responses may contain errors, omissions, outdated information, or misunderstandings.

You should not rely on AI assisted responses as final confirmation of booking terms, availability, price, refund rights, safety matters, medical suitability, insurance requirements, legal rights, or participation eligibility.

Where a matter is important to your decision to book, travel, pay, cancel, or participate, you should ask for confirmation from a Life Happens Outdoors team member.

20. Your responsibility for misuse

If you breach these Terms, misuse our services, or violate the rights of another person, you may be responsible for losses, claims, damages, costs, or expenses that result.

For consumer users, this responsibility applies only where permitted by law and where the loss is caused by your breach, misuse, unlawful conduct, or intentional wrongdoing.

For business or organisational users, you agree to indemnify Life Happens Outdoors, our directors, employees, contractors, and agents against reasonable losses, liabilities, damages, costs, and expenses arising from your breach of these Terms, misuse of the services, unlawful conduct, or infringement of third party rights.

21. Force majeure and events outside our control

We are not responsible for failures or delays caused by events outside our reasonable control.

These may include extreme weather, natural disasters, war, civil unrest, terrorism, pandemics, government action, strikes, transport disruption, third party platform outages, power failures, telecommunications failures, internet disruption, cyber incidents affecting third parties, or other events beyond our reasonable control.

22. Ending use of the services

You may stop using our website, messaging channels, or online services at any time.

If you would like us to delete personal data we hold about you, please follow the process in our Data Deletion Policy.

We may suspend, restrict, block, or terminate your access to our services where we reasonably believe this is necessary under these Terms.

Sections that by their nature should continue after termination will continue. This includes intellectual property, user content, limitation of liability, responsibility for misuse, governing law, and contact provisions.

23. Complaints and disputes

If you have a concern or dispute about these Terms or our online services, please contact us first at [email protected] so we can try to resolve the matter in good faith.

If your concern relates to privacy, data protection, or data deletion, please contact [email protected].

If we cannot resolve a dispute informally, the laws of England and Wales apply to these Terms.

The courts of England and Wales will have jurisdiction, except that if you are a consumer living outside England and Wales, you may also have rights to bring proceedings in your local courts where applicable law gives you that right.

Nothing in this section prevents either party from seeking urgent court protection where necessary.

24. Changes to these Terms

We may update these Terms from time to time.

When we update them, we will post the updated version at:

We will update the “Last updated” date at the top of the page.

For material changes, we may provide notice through the website, email, or an active communication channel where appropriate.

Your continued use of the website, messaging channels, AI assisted support, or online services after the updated Terms are posted means the updated Terms apply from the date stated.

25. Contact

Life Happens Outdoors Ltd
Flat 27 Montrose Building
4 Malthouse Road
London
SW11 7BX
United Kingdom

General enquiries: [email protected]
Privacy matters: [email protected]
Website: https://lifehappensoutdoors.com